In response to unpredictable nature of the pandemic, the information below will form part of our Terms and Conditions to adapt to the constantly evolving nature of the situation. In terms of travel restrictions imposed by some countries, we will notify our travellers, should that have an impact on their specific trip.
Regarding our 2021 group trips, our main concern is safety of everyone. We have thus tried to schedule many trips at the second or later part of the year to better monitor the situation. We have also adopted a policy of "flexibility is key." We appreciate your understanding and patience during this time an we thank you for also adopting the "flexibility is key" mindset. Please know that our team is at hand to address the needs of our Yellow Hat Travels family: you as travellers, hosts, local suppliers and each other. We will get through this together and we look forward to exploring with you.
The Yellow Hat Travels Commitment
In light of the coronavirus (COVID-19) outbreak, we want to reassure you that your health and well-being is of the utmost importance to us and at the heart of all that we do. We are consistently monitoring the situation on the ground from our office. It is our job to ensure that you have the most up-to-date information to help keep you safe. If you have any questions about your upcoming travel arrangements, be it a group trip or your private trip, please don't hesitate to contact us. We endeavour to be up-to-date on any alerts or advisories that may impact travel and will alert our clients as soon as anything may change regarding their trip plans.
We are continuing to follow advice from government advisories and remain in touch with all of our suppliers to keep our travellers updated. Given the continually changing nature of the situation, we also ask that you visit the World Health Organization Website for the latest information and guidance.
Cancellation & Postponing Policy
For travellers with existing bookings departing in 2021, kindly familiarise yourselves with our terms and conditions related to cancellation policy. We strongly recommend purchasing a Cancel For Any Reason insurance for your peace of mind. We do our best to protect your travel investment. Should you have any issues with cancellations or postponing trips, please feel free to contact us.
Frequently Asked Questions
Has Yellow Hat Travels Cancelled Any Tours?
Some trips that were scheduled for 2020 were moved to 2021 and all affected guests were contacted. Our first policy s to reschedule a trip and this is communicated with all booked travellers.
What Should I Do Prior To Travel?
The situation surrounding COVID-19 is rapidly evolving; we advise you check the government’s travel advice for all countries that you are intending to visit and that you check for any health advice specific to COVID-19 issued by your government before you
leave for your trip. We would also advise you to check with your travel insurance provider that your travel insurance is valid and intact.
Furthermore, everyone travelling with Yellow Hat Travels should have a negative test proof even if the country does not require it. We are also requesting that you consider obtaining a single negative test proof even for local trips, for your safety and others if you will be joining a group tour. This is only to give you peace of mind as you will be among other travellers that have tested negative like yourself.
How Can I Reduce The Risk Of Catching Coronavirus?
The World Health Organization offers comprehensive Coronavirus Disease (COVID-19) advice for the public. They offer recommendations on how to protect yourself against the virus.
How Can I Protect My Travel Investment?
Yellow Hat Travels requires that all passengers have travel insurance covering the dates of travel. We also strongly recommend that you consider trip cancellation or interruption coverage known as “Cancel For Any Reason” insurance to protect your investment. If you have any questions specific to COVID-19 coverage, please contact your insurance provider or call us to recommend providers.
How Can I Contact Yellow Hat Travels?
The safety and well-being of our clients is our top priority, and we will continue to monitor the situation surrounding COVID-19 as it develops. If your trip is directly impacted in any way, we will notify you.
If you have any questions, or if you wish to speak with one of our representatives, please feel free to contact us via email at firstname.lastname@example.org
What Happens If Yellow Hat Travels Cancels My Trip?
If we decide to cancel a trip, it will be for a very good reason. Should the cancellation of a Yellow Hat Travels trip occur, we will offer you a travel credit equal to the price you paid for your trip or we will offer you a refund of the trip cost as per our terms and conditions.
What Is Your Policy If Things Change?
We will notify you of any changes to your trips itinerary and we will provide options or alternatives as necessary.
What If I Want To Cancel The Trip?
Per current advisories, we have implemented amendment to our cancellation policy. Please refer to our terms and conditions. Cancellation guidelines remain in place for our upcoming trips. For specific questions, please contact us.
Should I Still Book A Trip?
Yes. With all the measurements we have put in place, including travel insurances and flexibility on both sides, do book your trip; flexibility is key. Again, your health and safety is out top priority; that is why we request you to be a flexible as possible but still keep a positive mindset that things will improve, and they will.
We are only working with hotels with increased sanitation standards and we have protocol and training for trip hosts. During these trying times, having something positive and exciting to look forward to is so important. Travel is going to come roaring back. The desire for new experiences and connecting with new people is a human trait; there may have never been a time when we needed to go out in nature and explore new lands. So don’t despair - your next adventure might be a bit farther out than you planned, but it’s coming. Again, be flexible. When it does, you will be happy that you planned and booked your trip on time.