TERMS AND CONDITIONS
Please read these terms and conditions carefully, they form an important part of the contract for your trip
specifically for group bookings.
THE BOOKING CONTRACT
Your booking, whether done online or manually, and agreement to these terms and conditions starts to exist when the first payment is received. You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to Yellow Hat
BOOKING ON BEHALF OF OTHERS
By booking on behalf of other participants, you are deemed to be the designated contact person for every
participant included on that booking. This means that you are responsible for making all payments due in
connection with your booking, notifying Yellow Hat Travels and keeping your party informed. By making a booking, you
agree to be bound by all of them. You are over 18 years of age and resident in South Africa (or of another country as notified) and where placing an order for services with age restrictions declares that you and all members of the party are of the
appropriate age to purchase those services. By booking on behalf of another person or persons, you represent
and warrant that you have obtained all required consents.
ALL BOOKING CONDITIONS
All trips and packages exclude travel insurance, infrastructure / city tax per person per night, and anything not mentioned in itineraries . Prices start from the advertised price and are based on a per person rate, sharing a double room, unless otherwise stated. Advanced purchases, peak season surcharges, block-out periods and minimum stay conditions may apply. Prices are subject to change due to airfare increases, currency fluctuations, economic conditions and availability. Terms and Conditions apply.
PASSPORTS, VISAS, HEALTH AND TRAVEL DOCUMENTS
It is your responsibility as a booking client to check and fulfil the passport, visa, health and immigration
requirements applicable to your itinerary. We can only provide guidance and general information about this.
Kindly enquire should you need any assistance. Requirements do change and you must check the up to date
position in good time before departure.
Passports: If you are South African, your passport MUST BE VALID FOR AT LEAST 6 MONTHS AFTER YOUR
DATE OF RETURN on any trip. You will not be allowed into a country if your passport expires before the 6
month period. If you are a South African permanent resident travelling on a foreign passport, you must make
sure you have the right documentation from Home Affairs to travel. Your travel documents have to be in the
name appearing on your passport. You are required to let your consultant know which passport you will be
Married women: Passport details must be the same as in Home Affairs records.
If you do not hold a valid passport, please note it can take up to two weeks to obtain a new one. If you or any
member of your party is not a South African citizen, you must check passport and visa requirements with the
Embassy or Consulate of the country(ies) to or through which you are intending to travel. You must ensure you
have the correct travel documents in your possession before departure, failing which you will be liable for any
costs. Please note children must have their own passport.
Visas: Issuance of visas depends on the sole discretion of the visa counsellor and Yellow Hat Travels shall for
some destinations only act as a assistant on your behalf for the purposes of submitting or assisting with
the visa applications and related documents. All the visa related application(s) and document(s) in respect of
the visa processing shall be duly submitted to Yellow Hat Travels as per the relevant visa guidelines and within
the time-lines, as advised. In the event the visa application made by the client or by Yellow Hat Travels (as the
case may be) on his/her behalf is rejected by the visa counsellor/consulate for whatever reason or where the
visa could not be processed due to late submission of application, Yellow Hat Travels shall not be liable for
such rejection under any circumstances. Rejection of visa shall lead to forfeiture of booking amount paid and
no claim whatsoever shall be entertained for the same. The decision of visa grant, duration of the visa validity,
number of entries permitted in respect of each such visa as well as the time-lines for communicating visa
decisions is at the sole and absolute discretion of the visa counsellor/consulate and Yellow Hat Travels shall
have no liability whatsoever.
Medical: It is your responsibility to ensure that you are fit to travel and to take all necessary medication with
you. Check with your travel doctor which vaccinations are required by the country you are visiting or visit
http://www.meditravel.co.za, also check on the website whether you may leave the airport at stopovers in
countries on your way to your final destination, they may be in quarantine.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not
complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in
relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa,
immigration requirements or health formalities. Any cancellation that arises due to visa/passport requirement
will not be refunded.
Malaria and Other Tropical Diseases: We strongly recommend that the necessary precautions be taken in this
regard and recommend that you check with your doctor before departure or a medical practitioner well
versed in tropical diseases.
TRAVELLING WITH CHILDREN
All children under the age of 18 require the following when travelling internationally:
• Valid Passport, valid for at least 6 months after their return.
• Any required visas for the destinations they are travelling to or through.
• Unabridged Birth certificate (this may be called a Birth Certificate or other name if from a different
country but it must contain full details of BOTH parents of the child).
• If travelling with one parent, consent from the other parent is required in the form of a Parental
Consent Affidavit as well as a certified copy of that parent's ID.
• If travelling without either parent, consent from both parents is required in the form of a Parental
Consent Affidavit, as well as a certified copy of both parent's ID's.
• If the Parents surname on the Unabridged Birth Certificate is different to that of the surname on the
passport eg Maiden name vs Married name, please travel with a certified copy of your Marriage
Certificate as well.
• Documents must be original or certified as a true copy of the original by a commissioner of oaths or
the equivalent commissioning authority in your country of Nationality and certified copies must not
be older than 3 months before your last travel date.
• For all applicable details on these regulations please refer to the Department of Home Affairs official
DOMESTIC TRAVEL WITHIN SOUTH AFRICA
• Domestic Travellers are required to have proof of their identity such as a South African ID, Drivers
license or passport.
• Infants and Children under the age of 18 and must travel with their birth certificate or ID (if 16yrs or
PRICES AND PAYMENTS
Bookings can be made online (recommende) or by calling us, by sending an email or through our website. Bookings confirmed by
telephone, with a deposit payment and confirmation of proof of payment are legally binding agreements and
are subject to the same booking conditions as a booking confirmed.
Trips are priced per person, based on two people sharing a hotel occupancy. Single rooms may be available at
an additional cost. Prices quoted are subject to change at any time. As much as this has always been avoided,
however, prices changes may occur by reason of matters outside our control which increase the cost of the
products or services. On account of such price change, Yellow Hat Travels reserves the right to recover
applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of
exchange, fuel costs and the like if any. Further, we reserve the right to correct any pricing errors or omissions.
Prices are per person unless otherwise stated.
If you are using our flexible payment plan option, first payment deposit is non-refundable and non-transferable, per
person (equivalent to the first month’s instalment payment as per payment agreement) or other amount
determined by Yellow Hat Travels in its sole discretion at the time of booking to reserve your space. You may
submit payments to Yellow Hat Travels by making an online payment or by bank transfers. Please note that electronic payments may take up to two (2) business days to process. If you are paying by this method you will need to pay at least two (2)business
days prior to the actual due date. Please provide us with Proof of Payment for the bank confirmation for faster
reconciliation at our end. You must notify us of your payment once it has been made. Travel documents will
not be issued until full final payment with cleared funds is received.
If we do not receive all payments due in full and on time, we reserve the right to treat your booking as
cancelled by you. The price of your travel arrangements has been calculated using exchange rates known at
the time of your booking enquiry.
These fees cover the costs incurred by Yellow Hat Travels in servicing your travel reservation. We also reserve
the right to charge an additional service fee for any additional services rendered, such as changes to your
booking. Please be advised that service fees and products are non-refundable in case of a cancellation.
Yellow Hat Travels reserves the right to determine the quantum of refund payable in case of cancellation or
amendment of a tour due to any circumstances. Such refund would be based on various factors like the
number of participants in the group, the cancellation policies of suppliers like hoteliers, airlines, coach operators, inflations, airline price changes etc. and the decision of Yellow Hat Travels on the quantum of refund shall be final. Even in case of tour for which the
payment was made in foreign currency with or without part payment in South African Rands, the said refund
shall be made only in South African Rands at the prevailing buying rate of exchange on the date of refund as
per existing Rules & Regulations.
Refunds (if any) for amendments and / or cancellations will be paid directly to the Client by Yellow Hat Travels.
In case of refund in foreign currency component, the said refund shall be made in Rands only at the prevailing
buying rate on the date of refund as per existing statutes, rules and regulations. It would take at a minimum of
sixty (60) business days to process such refunds if any.
BOOKING AMOUNT AND FINAL PAYMENT
We require a minimum deposit as booking. Final payment for the relevant booking is required no later than 6
weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of
booking. Depending on the seasonality to the destination of travel, peak period, any events (such as trade
fairs, exhibitions, etc), the booking amount is subject to change without prior notice.
CHANGES AND CANCELLATIONS BY YOU
Fees will apply where a booking is changed, cancelled or postponed or tickets or other travel documents are re- issued. Where we
incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to
indemnify and reimburse us for the amount of that fee or charge.
As the tour/services to be provided to you are booked in advance from the relevant supplier/third party
providers, cancellation of such services earmarked for such product or service, the terms and conditions
and cancellation policy of the relevant supplier/third party providers would be applicable in addition to
the Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the
reasons for cancellation. You expressly agree to the foregoing terms. Upon cancellation, Yellow Hat
Travels has the right to levy such cancellation charges as may be levied by the relevant supplier/third
party provider from time to time. Such cancellation policies may be subject to change without prior
intimation. Therefore any cancellation of tour / services booked by the Client will be subject to the
cancellation policies of Yellow Hat Travels and the relevant supplier/third party service provider.
If you wish to change any part of your arrangements after our confirmation of quote has been received and
payment made, you must inform us in writing as soon as possible. We have no obligation to make these
changes, however we will do our best to help. We are unable to provide a refund to you until we receive the
funds from the relevant supplier/ third party provider. Cancelled bookings will incur charges. These charges
can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not.
Where we can meet a request, all changes will be subject to bookings already made and supplier policies.
Administration fee will be charged. Administration fee that we charge is excluding any charges levied by
ground operators, hotels or airlines over the supplier charges to make refunds for changes, modifications and
cancellations. You should be aware that these costs could increase when this is a group booking. It should also
be noted that a reduction in the numbers traveling in the group from those originally booked may have an
effect on the overall price per person or refund. In other words, the price per person may be increased as your tour price
will be re-calculated for the new party size. The price of your new travel arrangements will be based on the
prices that apply. These prices may not be the same as when you first made your booking. Where we are
unable to assist you and you do not wish to proceed with the original booking we will treat this as a
cancellation by you.
If your arrangements are a package and if any member of your party is cancelling, that person(s) may transfer
their place to someone else (introduced by you and satisfying all the conditions applicable to the
arrangements, including an agreement to these booking conditions) providing we are notified in writing and
you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by us or
any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be
jointly and severally liable for the payment of any balance due and for any additional fees, charges or other
costs arising from the transfer. If you are unable to find a replacement, usually no refunds will be given for
passengers not travelling or for unused services. As most airlines do not permit name changes after tickets
have been issued for any reason, for flight inclusive bookings, you will have to pay the full cost of an
alternative flight (if available) if you wish to transfer after tickets have been issued.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration could
incur a cancellation charge of up to 100% of that part of the arrangements.
Cancellations must be made by the Tour Group Leader in writing by letter or email and will take effect when
received by us. Since we incur costs in cancelling your arrangements, you will have to pay the applicable
cancellation charges up to the maximum. In addition please note that certain travel arrangements e.g. many
scheduled transport providers and additional options such as excursions, a 100% cancellation fee may apply as
soon as the booking is made. Where we have organised your flights, if you are travelling on a scheduled flight,
we cannot give you any refund (if one is due) until we have received your old travel documents, including
tickets and airline can give refund. Free of charge places are given based on the pay members of the group. If
any of these paying members drop out this will affect the group and thus your refund. Therefore any differences may
have to be covered by the remainder of the group.
CHANGES MADE BY US
Occasionally, we have to make a change and we reserve the right to do so. A significant change is one where
we or our suppliers significantly alter any of the main characteristics of your arrangements. Examples of
significant changes include the following changes when made before departure:-
• A change of accommodation area for the whole or a significant part of your time away.
• A change of accommodation to that of a lower standard or classification for the whole or a significant
part of your time away, and this will be when supplier rates change, unless you would like to keep same and top up.
• A change of outward departure time or overall length of time that your arrangements cover of twelve
hours or more.
• A significant change to your itinerary, missing out one or more destination entirely.
• Where we or our supplier can no longer fulfil any special requirements that we have accepted and
confirmed on our confirmation and this will have a significant impact on your arrangements.
In case of Yellow Hat Travels exercising its discretionary rights to alter, amend or cancel any tour or holiday
advertised, the Client who has booked for such tour can exercise one of the following options:
a) To continue with the tour as altered or amended; or
b) To accept any alternative tour, which Yellow Hat Travels may offer; or
c) To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses
incurred by us on your booking like visa, travel insurance, ticket voiding charges and other overheads
as applicable from case to case) in full and final settlement and Yellow Hat Travels shall not be liable
to pay the Client, compensation, consequential loss, damages, additional expenses or interest charges
over and above as is computed by Yellow Hat Travels as per these 'Terms & Conditions'.
The Client will not be entitled to make any grievance or any claims thereafter in respect of the same. In case of
the Client travelling on an amended tour, the legal relation between the parties shall not change only by virtue
of the altered/amendment. The Client opting to continue with the tour arrangements as altered or amended
shall pay additional charges, if any, levied.
There shall be no refund if the Client does not or cannot utilise any service included in the tour cost or paid for
services like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or
destroyed travel tickets or vouchers.
In all circumstances and at all times it is the sole responsibility of the Client to take care of their baggage and
personal effects and Yellow Hat Travels shall not be liable for any loss of baggage/personal effects of the Client
by airline/cruise/coach or any other carrier. It is advisable to carry valuables on person at all times and deposit
the same in lockers, boxes etc. (whenever available). Yellow Hat Travels or its representative/s will not be
responsible for loss of valuables or for making good such loss. Clients traveling by air will be subject to the
airline restrictions/limitation on baggage weight/size/pieces as may be advised by the travel consultant at the
time of booking. These will be subject to change without prior notice.
We always do our best to make sure your holiday arrangements are satisfactory. However, we cannot accept
any liability of whatever nature, whether in contract or otherwise, for the acts, omissions or default, whether
negligent or otherwise, of these service providers, over whom we have no direct control. Under circumstances
where liability cannot be excluded, such liability is limited to the value of that particular purchased travel
arrangements in respect of which claims arise. We do not accept any liability in contract, tort or otherwise for
any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force
majeure or any other event which is beyond our control or which is not preventable by reasonable diligence
on our part. In particular, but without limitation to these conditions, we accept no responsibility for any loss,
damage or injury you suffer as a result of terrorism, national or global pandemics, war (including civil-war),
coup, riot, civil disturbance or any type of criminal act. It is your responsibility to inform yourself about the
safety and security situation in the places you are travelling to. Under no circumstances shall Yellow Hat
Travels be liable to the Client and/or travellers/persons travelling with the Client for any personal injuries,
sickness, loss of baggage or denial of visas. In any case, Yellow Hat Travels shall not be liable towards any
consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever.
UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES
Except where otherwise expressly stated in these booking conditions we will not be liable or give you a price
reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary
circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the
service(s) in question could not avoid even if all reasonable measures had been taken. These events can
include, but are not limited to war, threat of war, civil strife, national and global pandemics, terrorist activity
and its consequences or the threat of such activity, riot, the act of any government or other national or local
authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire,
chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside
our or the supplier(s) concerned control.
RE-CONFIRMATION AND FLIGHT DEPARTURE TIMES
You must reconfirm your flights and check for reschedules on your onward and return flights at least 24 hours
prior to each journey as departure times can change. We are available to assist with this should you need
PARTICIPATION ON TOURS, PUNCTUALITY, MEALS, etc.
Yellow Hat Travels is not responsible for any liability including missed sightseeing or subjecting to alternate
travel arrangements, if you fail to meet the local concerned representative at assigned timings and pick-up
points. We shall also not refund any cost or expenses incurred for termination of services to be provided due
to unacceptable behaviour on tour/services.
Any flights arranged by us will be detailed in your final booking confirmation, however we may change airlines
or aircraft at any time. We do not use any airlines that have been blacklisted due to failure to comply with
International flight regulations. Flight times are provided by airlines and are subject to change owing to
matters such as air traffic control restrictions, weather conditions and technical problems. Flight timings are
therefore estimates only and cannot be guaranteed. As between you and any individual airlines, the airline's
standard conditions of carriage will apply. Any change in the identity of the carrier, flight timings, and/or
aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges
except where specified in these conditions.
We cannot accept liability for any delay which is due to any of the reasons set out (which includes the
behaviour of any passenger(s) on for any passenger who, for example, fails to check in or board on time). A
delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even
where those arrangements have been made in conjunction with your flight. However, you may be entitled to
claim under the flight delay section of your travel insurance policy, if you have applied for it.
It is strongly advised that all Clients take out adequate insurance cover in order to cover instances such as
cancellation due to illness or injury, personal accident and personal liability, loss of or damage to baggage and
sports equipment. (Note that this is not an exhaustive list). Yellow Hat Travels will not be responsible or
liable if the Client fails to take adequate insurance cover. It shall not be obligatory upon Yellow Hat Travels to
effect insurance for the Client except upon detailed instructions given in writing by the Client. All insurance
effected by Yellow Hat Travels pursuant to such instruction will be subject to such exceptions and conditions
as may be imposed by the insurance company or underwriters accepting the risk. Yellow Hat Travels shall not
be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any
reason, the Client will have recourse against the insurers only. If you choose to travel without adequate
insurance cover, we will not be liable for any losses, in respect of which insurance cover would otherwise have
been available. Documents are sent out 10 to 6 days before departure especially for group bookings.
Please liaise with Yellow Hat Travels consultant regarding any special requirements you may have for your
travel arrangements such as special meal and seating requests. We will forward these requests but it is the
responsibility of the supplier to honour your requests.
Many of the services which make up your trip are provided by independent suppliers. Some of these terms
and conditions may limit or exclude the supplier’s liability to you.
We cannot accept liability for any delay which is due to unavoidable circumstances as defined above. A delay
to or cancellation of your transport service does not automatically entitle you to cancel any other
arrangements even where those arrangements have been made in conjunction with your transport. However,
you may be entitled to claim under the delay section of your travel insurance policy.
CONDUCT & BEHAVIOR
If in our opinion or in the opinion of any other person in authority, your behaviour or that of any member of
your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third
party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to
terminate your arrangements with us immediately. In the event of such termination our liability to you and/or
your party will cease and you and/or your party will be required to leave your accommodation or other service
immediately. We will have no further obligations to you and/or your party. No refunds for lost services will be
made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may
also be required to pay for loss and/or damage caused by your actions and we will hold you and each member
of your party jointly and individually liable for any damage or losses caused by you or any member of your
party. Full payment for any such damage or losses must be paid directly to the applicable supplier prior to
departure from the service in question. If you fail to make payment, you will be responsible for meeting any
claims (including legal costs) subsequently made against us as a result of your actions together with all costs
we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of
other guests or individuals who have no connection with your booking arrangements or with us.
LIMITATIONS OF RESPONSIBILITY
In these terms and conditions, our responsibilities are limited, and duty to pay compensation is limited as
We will not be responsible, make a price reduction or pay you compensation for any lack of conformity, injury,
avoidable cancellations, illness, death, loss, damage, expense, cost or other claim of any description if it results
a) the act(s) and/or omission(s) of the person(s) affected;
b) the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements
and which were unforeseeable or unavoidable; or
c) Unavoidable and extraordinary circumstances.
We will not be responsible, make a price reduction or pay compensation:-
a) for services or facilities which do not form part of our agreement or where they are not advertised by
us. For example any excursion you book while away, or any service or facility which your hotel or any
other supplier agrees to provide for you.
b) for any damage, loss or expense or other sum(s) of any description which on the basis of the
information given to us by you concerning your arrangements prior to them being confirmed, we
could not have foreseen you would suffer or incur if we breached our contract with you; or that relate
to any business.
If you experience a problem during your holiday, you must report it immediately to the relevant airline, ground
handler, hotelier or other supplier, so that prompt efforts can be made to resolve the problem. At the time of
booking you will be provided with contact details should you need to contact us urgently. In the unlikely event
that a problem cannot be resolved at the time and you wish to complain further, you must send us full written
details within 28 days of your return. Failure to take either or both of these steps will prejudice our ability to
resolve your problem and/or investigate it fully. In consequence, any right to compensation you may have will
be extinguished or, at the very least, substantially reduced.
Yellow Hat Travels is committed to protecting the privacy and confidentiality of personal information. In order
to process your booking and to ensure that your travel arrangements can be properly performed we need to
collect certain personal details from you. These will include, where applicable, the names and addresses of
party members, their passport and insurance details, credit/debit card or other payment details and (with your
specific consent), special requirements such as those relating to any disability or medical condition which may
affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs.
We must pass on your personal details to the companies and organizations who need to know them so that
your holiday can be provided (for example your cruise operator, airline, hotels, credit/debit company or bank).
The information may also be provided to public authorities such as customs/immigration if required by them,
or otherwise as required by law. If you fail to provide us with this information, we may not be able to plan or
confirm your booking. We have appropriate security measures in place to protect the personal details you give
us. You are entitled to ask us what details of yours are being held or processed, for what purpose and to whom
they may be or have been disclosed; to delete, rectify or block the information we hold about you; to
complete and restrict its use, and to port it to another organisation. You have the right to object to the
processing of your data in some circumstances and where we have asked for consent to process your data in
ways additional to those listed above (for example, for marketing purposes), you may withdraw this consent.
By reading these Terms and Conditions and making payment of booking amounts, the Client (either through himself or
its representative) accepts the booking conditions mentioned herein, not only on his behalf but on behalf of all
the travellers/persons. Any payment shall mean acceptance by the Client in totality
of the Terms and Conditions contained herein.
In case of any deviation with the process of payment we reserve the right to terminate the booking with resultant forfeiture of booking amount and apply cancellation charges as may be applicable from time to time.
It is hereby declared that no person including the employee/s and the agent/s of the Company even in writing
has the authority to alter, amend, modify or waive any stipulation, representation, term or condition set forth
in this document.